1. What Information Is Collected?
Goldberg Bet only collects information that is necessary to provide its services. We have no interest in gathering data beyond what is needed.
1.1 Information You Provide Directly
Information you provide directly when registering or using your account:
- Full name and date of birth
- Mobile Number & Email Address
- Residential Address
- Payment account details (bKash/Nagad number — full details are not stored)
- Identity verification documents submitted during KYC (NID/Passport)
1.2 Automatically collected information
Information collected automatically while you use the platform:
- Device Type, Operating System & Browser
- IP address (used to determine general location)
- How long each page was viewed (for service improvement)
- Login time and device information (for security verification)
- Cookies & Session Data
Important Note: Goldberg Bet never stores your password directly. Passwords are always saved using a one-way hashing method that cannot be reversed.
2. How Is Your Information Used?
Goldberg Bet uses the information it collects for a limited set of specific purposes, each of which is clearly outlined below.
| Purpose of Use |
Data Used |
Why it's needed |
| Account Management |
Name, email, phone |
For login and identity verification |
| Payment Processing |
Payment method details |
To process deposits and withdrawals |
| KYC Verification |
NID, Date of Birth, Address |
To verify age and identity |
| Security Monitoring |
IP address, device, and login time |
To prevent fraud and unauthorized access |
| Customer Support |
Contact Information & History |
To resolve your issues quickly |
| Service Improvement |
Usage pattern (anonymised) |
To improve the platform |
Goldberg Bet does not use your information for any purpose beyond those stated above. If you receive marketing or promotional emails, you always have the option to unsubscribe.
3. Who is your data shared with?
This is the most sensitive question of all. Goldberg Bet's direct answer is: your personal data is never shared with advertising companies, data brokers, or any other third parties.
3.1 Limited sharing only where necessary
In certain cases, limited data may be shared with third parties in order to deliver our services:
- Payment provider: Mobile banking operators such as bKash and Nagad receive only the minimum information necessary to verify transactions.
- Game Provider: When you play a live game, the game's software provider may see your user ID — not your personal information.
- Legal Obligations: Disclosure may be required by court order or a lawful request from law enforcement authorities.
3.2 What never happens
- Sharing data with advertising companies for profiling purposes.
- Selling data to data brokers.
- Sharing user data with other betting or gaming companies.
- Sharing behavioral data with social media companies.
4. Cookies & Tracking Technologies
Goldberg Bet uses cookies to help improve your browsing experience. Cookies are small files stored on your device.
Essential Cookies
Used to maintain login sessions and verify security. The site cannot function without these.
Always active
Analytics Cookies
To understand which pages are used most and where issues occur. Data is collected anonymously.
Optional
Preference Cookies
To remember your language, theme, and other preferences so the site opens with the same settings next time.
Optional
Advertising Tracking Cookies
Goldberg Bet does not use tracking cookies for third-party advertising networks.
Not used
You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect login and payment functionality.
5. How long is data retained?
Goldberg Bet does not retain any data longer than necessary. A specific retention policy applies to each category of data.
- Account information: For as long as your account remains active. After account closure, data is retained for 5 years in accordance with legal obligations.
- Transaction History: 7 years (as required by financial regulatory obligations).
- KYC Documents: 5 years after verification.
- Login & Security Logs: 1 year.
- Support Chat History: 2 years.
- Cookie Data: At the end of the session or up to 1 year maximum.
Once the retention period expires, your data is securely deleted or anonymized so that no individual can be identified.
6. Your Rights
As a Goldberg Bet user, you have several rights over your own data. Contact our support team to exercise any of them.
Right to access your data
You may request a copy of all the data we hold about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of any data held beyond legal obligations.
Right to Restrict Processing
You can request that your data not be used for specific purposes.
Right to Data Portability
You can request an export of your data in a standard format.
To exercise any of these rights, email us at support@goldbergbet.net or reach out via live chat. We typically respond within 30 days.
7. Detailed Discussion
From the moment you register with Goldberg Bet, we take responsibility for protecting your information. Details such as your name, phone number, and date of birth are primarily used to verify your identity and ensure that no one else can access your account. Without this information, secure account management simply isn't possible.
Many users have concerns about payment information. When transactions are made via bKash or Nagad on Goldberg Bet, the entire payment process takes place on the respective mobile banking platform's servers. We only store the transaction reference number and amount — your PIN or password never reaches us.
It is common practice for online sites to sell user data to advertising companies. Goldberg Bet does not do this — because our business model does not depend on selling data. Our revenue comes from legitimate betting and gaming activity. Your data is not an asset to us; it is a trust.
When using the Goldberg Bet app, you may be asked to grant certain permissions, such as push notifications. Granting or denying these permissions is entirely your choice. Declining push notifications won't affect your core app experience — you'll simply receive bonus alerts and match updates a little later.
What does Goldberg Bet do in the event of a data breach? Should a situation ever arise where your information may be at risk, affected users will be notified by email within 72 hours. This is a GDPR requirement, and Goldberg Bet adheres to it.
Will all my data be deleted if I close my account? The short answer is not entirely — financial regulations require that certain information be retained for a specified period. However, your betting preferences, advertising profile, and other personal data will be deleted. If you submit a specific data deletion request by email, we will provide you with full details.
Protecting minors is an important part of Goldberg Bet's privacy policy. KYC verification is mandatory to prevent anyone under 18 from registering. If a minor has accidentally created an account and this is identified, the account will be closed, all data will be deleted, and any deposited funds will be returned.
8. Technical Security Measures
Goldberg Bet uses industry-leading technology to protect your data. Key security layers are outlined below.
- 256-bit TLS/SSL Encryption: All communications on the website and app are encrypted.
- Password hashing (bcrypt): Passwords are stored using a one-way hashing method that cannot be reversed.
- Firewall & DDoS protection: Multi-layered protection to defend against server attacks.
- Real-time fraud detection: Unusual activity is detected automatically.
- Regular Penetration Testing: Third-party experts conduct regular security audits.
You can help too: Use a strong password and never share it with anyone. Goldberg Bet's support team will never ask for your password over the phone or via chat.